Shipping Policy
Processing Time
Orders are typically processed within 3-5 business days. Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods and Timeframes
We offer the following shipping options:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Express Shipping: 1-2 business days
Shipping Costs
Shipping costs are calculated at checkout based on your location and the shipping method selected. Free standard shipping is available on orders over a certain amount.
Tracking Your Order
Once your order ships, you will receive a confirmation email with tracking information so you can monitor your package's progress.
International Shipping
We currently ship to select international destinations. International orders may be subject to customs fees and import duties, which are the responsibility of the customer.
Returns Policy
Return Window
We accept returns within 30 days of delivery. Items must be unused, in original condition, and in original packaging.
Restocking Fee
A 20% restocking fee will be applied to all returns. This fee covers the cost of processing and restocking returned items.
How to Initiate a Return
To start a return, please contact our customer service team with your order number and reason for return. We will provide you with return instructions and a return authorization if applicable.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping method.
Refunds
Once we receive and inspect your return, we will process your refund within 5-7 business days. The refund amount will be the purchase price minus the 20% restocking fee. Refunds will be issued to the original payment method.
Exchanges
If you need a different size or color, please contact us to arrange an exchange. Exchanges are subject to product availability.
Non-Returnable Items
Certain items cannot be returned, including:
- Final sale or clearance items
- Personalized or custom products
- Items marked as non-returnable at time of purchase
Contact Us
If you have any questions about our shipping or returns policy, please contact our customer service team and we'll be happy to help.